Shipping policy

Elevate Pet Supply Shipping Policy

Thank you for visiting and shopping at Elevate Pet Supply. The following terms and conditions constitute our Shipping Policy.

Shipment processing time (other than live fish):

  • All orders are processed within 3 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping rates (other than live fish):

  • 0.01-24.99=5.99
  • 25.00-49.99=6.99
  • 50.00-99.99=8.99
  • 100.00-149.99=11.99
  • 150.00+ Free
  • Delivery delays can occasionally occur.

Live Fish Shipping Policy:

We ship via air freight several days during the week, trying our best to fit your needs. You can receive shipments Tuesday through Friday and we kindly request that your order be placed by 10 AM CST in order to receive your shipment the next day. Saturday arrival is available with FedEx Express for most areas at an additional charge.

GUARANTEE

Live delivery of our fish in good condition is guaranteed. If any shipment is not satisfactory to you, we will gladly adjust your account to your complete satisfaction. For all fish less than 4” we add a 3% over count of fish to each carton shipped to offset normal losses that occur in transit. However, if a loss in excess of the 3% over count occurs, we will credit your invoice for that shipment, provided that you report the loss to us within 24 hours of receipt of our shipment. Credit for losses will be subject to the shipment of fish being picked up at the airport within a reasonable length of time after their arrival. Credits will be applied to the invoice corresponding to the shipment wherein the loss occurred. No cash refunds are made.

We do not assume any liability or provide credit for sums greater than the invoiced amount of the fish only. We do not credit the customer’s account or accept any liability for the packaging, transportation and/or the customer's freight expenses. In the event of a shipment made at packing rates other than our normal rates, as re-quested by the customer, we shall assume no liability should any loss occur.

We do our best to deliver a healthy product. As with all livestock, goldfish and koi are susceptible to outbreaks of disease. For this reason we suggest you quarantine new arrivals. We cannot accept responsibility for conditions created by mixing new fish and old fish.

Shipping Frozen Foods

FROZEN FOOD Flat Rate $39.99 Shipping Charge. All frozen food is shipped in an extra thick insulated foam box with dry ice. It ships 2 days service or less and will arrive frozen just like you pulled it from the freezer. This keeps the foods protein and nutritional quality in tact. We ship Frozen Food orders Tuesday only unless we have extra dry ice available on Wednesday. If you order later in the week, we will hold the order and ship the following week.

IT IS THE BUYERS RESPONSIBILITY TO FOLLOW ALL LOCAL, STATE AND FEDERAL LAWS WHEN MAKING PURCHASES.